Shipping policy

Thank you for your interest in our pre-order product. Please take a moment to familiarize yourself with our shipping policy regarding this specific item.

Pre-Order Confirmation:

Upon placing your pre-order, you will receive a confirmation email containing the details of your purchase. Please review this email carefully to ensure accuracy regarding the product, quantity, and shipping address. If you notice any discrepancies, kindly contact our customer support team within 24 hours.

Production Timeline:

Our pre-order items are made-to-order, meaning they are produced specifically for each customer. Production for your pre-order will commence two weeks from the official drop date. This timeline allows us to ensure meticulous attention to detail and deliver the highest quality product.

Shipping Date:

Once production is completed, we will initiate the shipping process. We estimate that your pre-order will be ready for shipment approximately two weeks after production begins. However, please note that unforeseen circumstances or high demand may slightly impact the shipping timeline. We will keep you informed of any changes and provide regular updates throughout the process.

Shipment Notification:

When your pre-order is prepared for shipment, you will receive a shipping confirmation email containing tracking information. This will enable you to monitor the progress of your package as it makes its way to you. Please note that tracking details may take up to 48 hours to become active.

Address Changes:

To ensure accurate delivery, please ensure that your shipping address is correct and up to date. If you need to make any changes to your address, please contact our customer support team as soon as possible. Address modifications can only be made before the pre-order is shipped.

Order Cancellation:

If you wish to cancel your pre-order, please contact our customer support team within 24 hours of placing the order. After this timeframe, cancellations may not be possible due to the custom production process. Kindly note that refunds for pre-orders may take up to 10 business days to process.

If you have any further questions or require assistance, please feel free to reach out to our customer support team. We appreciate your support and patience throughout the pre-order process, and we are committed to delivering an exceptional product that meets your expectations.

Thank you for choosing our brand.